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Consent to personal data processing


Welcome to the website www.medistella.com.

Please read carefully our "Privacy policy and personal data processing" and “Terms and conditions” before start using the website www.medistella.com.



The joint controllers of your personal data are MEDIVERSVM s.r.o., with its registered office at Rybna 716/24 11000, Business ID No.: 05266556, (the “Administrator”), pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (the “GDPR”).

Send a contact form/ enquiry

By submiting any form, I grant my express consent to MEDIVERSVM s.r.o., DIČ:CZ05266556, (hereinafter the“company” ) and authorise the company to:

  • process my personal data for the purposes of providing general information regarding medical and aesthetic treatments and services in the Czech Republic, Slovakia, Spain, Portugal, Greece, North Cyprus, Ukraine, Barbados or any other country you request.
  • authorise a third person from medical and aesthetic field to process my personal data 

I fully understand that the structure Medistella.com does not provide any medical advice, diagnosis or treatment. Medistella.com merely provides with information to orientate a general outline. It does not replace any professional advice, diagnosis or treatment recommended by a physician. 

When using contact forms, the following personal data is processed:

your name (first name and surname)

email address

your phone


IP address

other comments

Administrator needs this information for processing your request and for any further advice you may require and to allow communication between you and the requested Medical provider.

Who process your data

The personal data is processed by the Administrator, but the following processors may also process personal data for the Administrator:

  • Requested Medical providers
  • Software/IT providers
  • Marketing agencies

Your options and rights

Please be aware that under the GDPR you have the right:

  • to update your personal data
  • to withdraw your consent at any time
  • to require your personal data tone deleted
  • to data transferability
  • in case of doubt to file a complaint with the Personal Data Protection Office. 

MEDIVERSVM s.r.o. considers Users´data protection of great importance and makes its best effort to secure the Users´data. Mediversvm.s.r.o. does not have liability for transmitting Users´ data through the internet or email. Mediversvm.s.r.o. collects only data that Users provide voluntarily in order to receive information from Providers regarding the medical treatment that Users inquire.

User can anytime cancel this consent to Privacy policy and data protection by contact form.

Final provisions

The Administrator reserves the right to change certain provisions of these contractual conditions. The invalidity of any provision in these conditions does not affect the validity of the other provisions. The Administrator and you both agree that these conditions are governed by Czech and European law and all disputes shall be brought exclusively in the court of the Czech Republic. This Privacy policy and personal data processing conditions replace any peavies conditions and enter into force on date they are posted on Administrator’s website.





By using the website you agree with “Terms of use”. In case You disagree with our “Terms of use” in full or any portion of it, please immediately stop using the website and its services. Medistella.com and all services and materials available on the Website is property of MEDIVERSVM s.r.o., Rybna 716/24, Prague 11000, Czech Republic, Business ID No.: 05266556. Agreement between MEDIVERSVM s.r.o. hereinafter as “Medistella.com”, “Website”, “Administrator”, “We”, “Us”, “Our” and You as an individual (hereinafter referred to as “You”, “Your”, “Client”).


Medistella.com is a medical facilitator that provides information about medical services and their providers to the Client. Medistella.com is not a medical service provider, but an intermediary between the Client and the medical providers. Medistella.com does not provide you with any professional Medical advice or medical care itself. Any information provided at the Website has only informative character and can not be considered as a proper medical consultation and or medical examination and can not be used as a reason to decide whether to proceed to the medical treatment or to terminate it.

Medistella.com offers online support – the Client may use a help of Website support team member. Client may enter in contact with a Website’s support team member by using online chat, writing and email or by calling on indicated phone number/email address.

Website support team member so called Consultants/Patient advocates are not medical professionals and any advice offered cannot be taken as medical consultancy. Consultants/Patient advocates only provide the Client with general offer of Medical provider and help the Client to select the best offer according his/her individual needs.

Information, articles and other tips are provided for informational purposes only and they are not intended to substitute any professional medical advice, diagnosis or treatment.

Services provided by Medistella.com does not replace a one-on-one relationship with a qualified healthcare professional. 


Medistella.com help to assign the Client with the most suitable Medical Providers based on specific needs of an Client (e.g. language, country, medical status etc.). Client decides according to his/her personal preferences and at his/her own risk.

In order to use the Medistella.com, You must be of legal age to do so and to be eligible to operate such Website or Service according to the applicable legislation. If You are not of legal age please stop using the Website or/and the Services. The Website Service is only available to, and may only be used by individuals who are legally entitled to form such contracts under law in the jurisdiction in which they reside. We reserve the right to terminate the Agreement between MEDIVERSVM s.r.o. and the individual of under legal age discreetly and without notice to the individual.

You can not use Website for emergency medical care. You must call the emergency service immediately once you are in a medical emergency or life threatening situation.

Client agrees not to use the Website or any Medical Providers for any purpose that might be unlawful.

Client shall provide accurate contact information using its name and the correct email address and may share some more information about his/her medical history. It is Client’s sole responsibility to maintain the completeness of provided information. Also by acceptance of Personal data processing the Client confirms the accuracy of provided information.

Medistella.com may at any time, without prior notice or liability, suspend or terminate Client’s access to this its Services. Termination can be performed for any reason, e.x. Client has provided false or misleading information, or Client is in breach of these Terms of Use.


Partnering medical facility or other medical specialist providing a medical services to the Client. Primary Medical providers have an official partnership with  Medistella.com  based on mutual contract of cooperation. Secondary Medical providers can be recommend by Medistella in order to find the most suitable specialist to the Client. Secondary Medical providers are not Medistella.com official partners but in cooperation with Medistella are able to provide necessary information or services to the Client in order to help with any special query the Client may have.

The information, regarding the Medical Providers, that is available on the Website (or presented further in the email or phone communication), is gathered either from the Medical Providers themselves or by manually gathering such information from sources We believe are reliable.

The Website Administrator makes every effort to ensure that the data presented on the Website is complete, up to date and consistent with known fact. However, Medistella.com can not guarantee and can not be held responsible if any of the information presented on Website is not complete, correct or accurate. The data published on the Website is for information purposes only and does not constitute an offer within the meaning of the provisions of the law. 


Medistella.com respects and protects right to privacy and the protection of the personal data of its Clients. The Client provides any information or any documents on a completely voluntary basis. For more information, please consult the Privacy policy. By submitting any form, Client grant his express consent to Medistella.com to: process his personal data for the purposes of providing general information regarding medical treatments and services in authorise a third person from medical field to process his personal data.

Medistella.com considers Clients´data protection of great importance and makes its best effort to secure the Clients´data and collects only data that Clients provide voluntarily in order to receive information from Medical providers regarding the medical treatment that Clients inquire.

Client can anytime cancel this consent to Data protection by contact form. Medistella.com collects a name, email of the Client at a registration and reserves the right to send emails to Client with notifications and news. In order to enable Client gain relevant information from Medical providers, Medistella.com collects other personal information and/or pictures or other formats of documents voluntarily provided by Client. These data and information are provided by a Client to Medical providers that Client starts communications with in order to proceed with desired medical treatment.


This Website contains links to third-party websites that are not operated by us. Medistella.com is not responsible for any information, data, opinions, statements made on third party websites or the security of any link or communication with those websites. Medistella.com reserves the right to terminate a link to a third party website at any time. Website is not officially connected to any of these third party websites, but use them only on information bases. This party links are not owned or controlled by Medistella.com.


Any disputes that may arise from these Regulations shall be resolved by the General Court competent for the seat of the Website administrator, and the law applicable to the settlement of potential disputes falls under the jurisdiction of the relevant laws of the Czech Republic. Any legal action or proceeding concerning the validity, interpretation, and enforcement of this Terms of Use, matters arising out of and/or related to performance or breach of this Terms of Use, and related matters, shall be resolved by negotiations. In case it is impossible to reach common solution through negotiations all disputes shall be brought exclusively in the court of the Czech Republic.


Neither party shall be liable for any failure or delay in performance caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, earthquake, labor disputes, changes in law, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and failure, loss or malfunctions of third party software or hardware, communications or computer services. 


The website regulation shall enter into force from 1st January 2020. Medistella.com may modify or terminate any services offered through this Website from time to time, for any reason and without notice, and without liability to you, any other client or any third party. For this reason you should check Terms of use any time you submit any form and clicking on “I accept button” that confirms your acceptance of revised terms of use. Medistella.com reserves the right to change the content, presentation, performance, Medical providers and/or availability of any part of this website, including these Terms of Use at its sole discretion from time to time.


If you have any questions about these Terms of Use, Privacy Policy or have any other questions or doubt about the site, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it.

Medistella.com does not provide medical advice, diagnosis, or treatment. Medistella.com merely provides you with information to orientate a general outline. It does not replace any professional advice, diagnosis, or treatment recommended by a physician.

© 2023 MEDIVERSVM s.r.o.
Prague, Czech Republic

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